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Operations Training
Curriculum
2 Sections
13 Lessons
Lifetime
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Engaging and Listening
In this part of your training, you will find out about some of the basic skills you'll use to make visitors to The Sherwood Exchange feel welcome and ready to return.
14
1.1
Welcoming Visitors to The Sherwood Exchange
1.2
QUIZ: Welcoming Visitors to The Sherwood Exchange
3 Questions
1.3
What is our role?
1.4
QUIZ: What is our role?
4 Questions
1.5
Positive Body Language
1.6
QUIZ: Positive Body Language
2 Questions
1.7
Negative Body Language and Warning Signs
1.8
QUIZ: Negative Body Langage and Warning Signs
3 Questions
1.9
Conversation Starters and Open Questions
1.10
QUIZ: Conversation Starters and Open Questions
2 Questions
1.11
Set Out The Boundaries
1.12
Quiz: Set Out The Boundaries
3 Questions
1.13
Listening Skills
1.14
Quiz: Listening Skills
2 Questions
Safeguarding
6
2.1
Principles of Safeguarding
2.2
Types of Abuse Experienced by Children
2.3
Types of Abuse Experienced by Adults
2.4
Adults at Risk
2.5
What is Mental Capacity
2.6
If Someone Lacks Mental Capacity
Welcoming Visitors to The Sherwood Exchange
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