This series of videos and quizzes will introduce you to the essential skills needed to deliver a high quality, safe service to your fellow volunteers and visitors to The Sherwood Exchange.
You don’t have to complete the whole course in one go. You can watch one video and complete the quiz to check your understanding, then return later to do the next video.
In order to save your progress through this training, you will need to create a login.
Please email thesherwoodexchange@outlook.com to request a login.
This course was created by Dave Thomas and Rachel Jackson for The Sherwood Exchange.
Curriculum
- 2 Sections
- 13 Lessons
- Lifetime
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- Engaging and ListeningIn this part of your training, you will find out about some of the basic skills you'll use to make visitors to The Sherwood Exchange feel welcome and ready to return.14
- 1.0Welcoming Visitors to The Sherwood Exchange
- 1.1QUIZ: Welcoming Visitors to The Sherwood Exchange3 Questions
- 1.2What is our role?
- 1.3QUIZ: What is our role?4 Questions
- 1.4Positive Body Language
- 1.5QUIZ: Positive Body Language2 Questions
- 1.6Negative Body Language and Warning Signs
- 1.7QUIZ: Negative Body Langage and Warning Signs3 Questions
- 1.8Conversation Starters and Open Questions
- 1.9QUIZ: Conversation Starters and Open Questions2 Questions
- 1.10Set Out The Boundaries
- 1.11Quiz: Set Out The Boundaries3 Questions
- 1.12Listening Skills
- 1.13Quiz: Listening Skills2 Questions
- Safeguarding6
