Purpose of Role:
To support serve visitors to a food hub and wellbeing café professionally and kindly and to provide signposting information to visitors and referrals to food banks as and when required.
ROLE DESCRIPTION:
Your invited to volunteer in the exchange for a minimum of four hours per month (but you could do more if you wish) on a rota system to serve visitors, take in donations, check, and rotate food stock and provide advice and support when required to customers who visit the exchange on Saturday afternoons.
As this role may involve some lone or unsupervised working at times and you might encounter vulnerable adults or adults in need of care, applicants must be aged over 18 and two recent references are required. Full training and guidance will be provided.
Experience is not necessary although we would be keen to hear from people who have worked or still work in customer service roles or people who have a passion for helping other people, and, or the environment and preventing food poverty.
Two recent references are required to undertake this role and availability to attend and informal interview meeting either in person, over the phone or via Microsoft teams or Wotsap.
SKILLS AND QUALIFICATIONS:
Essential
Polite and engaging
Caring and helpful towards others
Able to volunteer alongside other people in a team
Able to volunteer on your own at times or willing to volunteer on your own in the exchange when colleagues are busy with customers.
Able to undertake light cleaning and other essential tasks within the exchange
Reliable
Good listening skills or willingness to learn techniques
A passion to promote equality, protect the environment and prevent poverty
Desirable
Work experience of working or volunteering in a kitchen or in the food industry
Hold a Food Hygiene qualification
Experience of working or volunteering in a team
Experience of working or volunteering in social care
Experience of working or volunteering in customer service
Experience of supporting people in distress
Experience or knowledge of signposting people to support services in Nottingham
A recent Disclosure and Barring certificate
How to Apply
If you’d like to get involved, please email Rachel at thesherwoodexchange@outlook.com completing a volunteer information form expressing what skills and qualities you can bring to this post.
