5 hours a week
Reports To: Executive Chair
Background
We are looking for a local person experienced in retail, perhaps somebody retired, semi-retired or still working in the field who can bring us their expertise in retail and retail management to help us make our beloved exchange self-sustaining and able to run within pressure to find funding. We are a small food, clothing, toiletries and kids’ toys exchange operating on Saturdays in Sherwood Nottingham. Unlike a food bank we are an exchange for everybody where they can donate unwanted items in return for food and donated items. Our mission is to encourage more people to share and support each other to negate the impact of rising costs of living. Also, through sharing and repurposing food, clothing and items, we aim to reduce the amount of landfill waste otherwise produced via the disposal of unwanted items and food.
Job Purpose
To oversee the operations of the Sherwood Exchange, ensuring efficient, safe, and compassionate service delivery and support. Management of volunteers on shift and supporting the Saturday daytime running of a food- and wellbeing exchange in Sherwood Nottingham. To support volunteers and the committee to raise funds to boost income streams coming into the exchange to help the exchange to become self-sustaining through activities such as the wellbeing café, wellbeing sessions and cover fee charged to people accessing the service.
Key Responsibilities
Operations Management
- To work alongside the lead volunteer and the volunteer coordinator to oversee the daytime running of the Sherwood Exchange ensuring volunteers and lead volunteers have support throughout their working shift.
- To coordinate monthly team meetings with volunteers at the Sherwood Exchange.
- To support with recruitment and reviewing of volunteers.
- Dealing with enquiries and customer complaints and acting as the public face of the exchange throughout a working shift.
- Ensuring compliance with health and safety, food hygiene, and safeguarding regulations.
- To facilitate one-to-one volunteer review meetings with volunteers at the start and end of shift operation hours to ensure efficient running of the exchange and positive volunteer wellbeing.
- To support the team to identify strategies on increasing financial streams into the exchange.
- Developing effective systems to monitor and evaluate service delivery, supporting shift leads to implement improvements where needed.
- Liaise with partner organisations, suppliers, and donors to maintain strong relationships.
Leadership & Strategy
- To contribute towards strategic planning, especially around increasing profitability and income streams at the Sherwood Exchange during committee meetings.
- Lead by example in promoting fairness, equity, dignity, and empathy in all interactions with customers and volunteers.
- Support data collection and reporting for funding, compliance, and impact measurement.
Skills & Experience
Essential
- Experience within a team management or retail management focussed role.
- Excellent team player and communicator on all levels.
- Excellent customer service skills and ability to deal with customer issues respectfully and assertively when required.
- Excellent organisational and problem-solving skills.
- Good grasp of mathematics and understanding of MS applications, especially spreadsheets
- Ability to lead diverse teams with empathy and clarity.
- Familiarity with safeguarding, food safety, and volunteer management.
Desirable
- Experience working with vulnerable populations including refugees, older people, people with mental health challenges, LGBTQ+ communities, or those facing food insecurity.
- Knowledge of practices to support vulnerable people and inclusive communication strategies.
- Experience of raising funds and increasing profits within a business setting
Personal Attributes
- Compassionate and culturally aware
- Proactive and adaptable
- Strong communicator and team builder
- Tenacious and determined.
- Committed to equity and community empowerment
